Customer Revenue Intelligence · demo
NRR Command Center
Live NRR waterfall, trailing windows, cohort analysis, and expansion performance from your CRM.
NRR Command Center
via Claude12 deals · Trailing 12 monthsNRR sits at 104.7%, GRR at 90.0%. Two large at-risk accounts (BetaCo and Zeta Health) account for 75% of churn risk for next quarter. Expansion is healthy — $60K from headcount and multi-year wins, with another $108K in identified upside not yet booked.
104.7%
Net revenue retention
90.0%
Gross revenue retention
$531k
Starting ARR
$556k
Ending ARR
$25k
Net change
NRR Waterfall
Starting ARR
$531k
+ Expansion
$78k
− Contraction
$14k
− Churn
$39k
Ending ARR
$556k
Component rates
14.7%
Expansion rate
2.6%
Contraction rate
8.3%
Logo churn rate
1 logo(s)
7.3%
Revenue churn rate
Trailing windows
Trailing 3 months
GRR 92.0%NRR 108.0%
Trailing 6 months
GRR 91.0%NRR 106.0%
Trailing 12 months
GRR 90.0%NRR 104.7%
Cohort analysis
| Cohort | Deals | Starting ARR | Expansion | Churn | NRR |
|---|---|---|---|---|---|
| Pre-2024 | 4 | $234k | $36k | $24k | 105.1% |
| 2024 | 5 | $207k | $30k | $15k | 107.2% |
| 2025 | 3 | $90k | $12k | $0 | 113.3% |
Expansion performance
Behind pace
$78k of $90k
Gap
−$12k
Top expansion wins
| Deal | Amount | What expanded | Owner | Closed |
|---|---|---|---|---|
| Gamma Labs — Multi-year extension | $36k | Multi-year contract — 3-year lock with annual escalator | S. Chen | Apr 15, 26 |
| Theta Robotics — Seat expansion | $24k | Seat-tier upgrade after Series C announcement | M. Ewing | Mar 22, 26 |
| Acme Cloud — Engineering team adds | $18k | Added engineering team to existing operations seats | M. Ewing | Feb 8, 26 |
Owner leaderboard
| Owner | Total expansion | Deals | Largest deal | Largest account |
|---|---|---|---|---|
| S. Chen | $42k | 2 | $36k | Gamma Labs |
| M. Ewing | $42k | 3 | $24k | Theta Robotics |
| D. Patel | $0 | 0 | $0 | — |
Missed opportunities
Epsilon SaaS
Just renewed, archetype=Engaged, mentioned 'a second team wants to onboard' in last QBR · Open Cross-sell conversation in next 14 days — $18K upside
Acme Cloud Inc
Power User archetype, 6 active contacts, two seat-tier discussions on file · Lock expansion at renewal — $24K seat upside identified
Data confidence
High confidence
Gaps
- Expansion target field not standardized — sourced from a Notion doc rather than HubSpot
Recommended
- Add bc_quarterly_expansion_target as a deal-level property to track in-line with forecast
Go deeper
Want this on your real renewal book?
This same agent works your live CRM in the background and drafts its next move into your Inbox. Free to start, no card required.